Will Call Delivery Request
If you’re running low on propane, don’t wait to get in touch! Simply fill out our Will Call Delivery Request Form to schedule a delivery.
If you choose to be a Will Call customer, you are responsible for monitoring the amount of propane in the tank and calling us to have propane delivered.
It can take longer during peak season for us to work a delivery into our schedule. Also, please take into consideration your increased usage and unpredictable weather conditions that could affect our ability to safely deliver propane to your home.
Request an upgrade to Auto Route Delivery
To prevent out-of-gas situations and avoid possible extra fees, we encourage all non-Route customers to consider upgrading their account to automatic route delivery.
How does our Will Call service work?
Our Will Call service is ideal for customers who prefer to monitor their own fuel usage and tank levels.
As a Will Call customer, it’s your responsibility to contact us when you need a delivery. We ask for a minimum of 7 working days’ notice, so please reach out when your tank reaches around 30% to ensure timely refills.
Please note, additional charges may apply if you experience an out-of-gas situation or require a special trip for a fill outside of our standard delivery schedule.
Get in touchPLEASE FAMILIARIZE YOURSELF WITH OUR WILL-CALL POLICY:
It can take up to 10 days for us to work a delivery into our schedule, so please let us know when the tank gets to about 30% full to avoid incurring additional fees.
If your gauge is less than 10% and you require a special delivery during business hours, a $150 Special Trip Charge will be payable at the time of delivery. If a delivery has to be scheduled after normal business hours, a $300 After Hours Charge will be assessed at the time of delivery.
Additionally, as required by regulation, if your tank runs out of gas you must be home at the time of delivery for us to do a leak test on your system, and re-light any pilots. As a Will Call customer, an additional $100 fee will be charged for Out-Of-Gas Service.
Will Call Customer Delivery Request
Current Hicksgas Will-Call Customers may use this form to request a refill.
